close
close

Shopping Cart:

close

Currency

Shopping Cart 0
0
Toggle menu
0

Charger Care

Charger damaged?

If you notice any visible damage to the charging unit or cords, discontinue use immediately, switch off power to the unit and rope off the area. Contact Duke Energy by submitting an online form or by calling 888.275.2114 to schedule a service appointment.

Basic charger maintenance

Charger Solution charging units require very little maintenance.

  • To reduce the risk of electrical shock or equipment damage, exercise caution while cleaning the EVSE and the EV charge connector cable.
  • Turn off the EVSE at the circuit breaker.
  • Unplug the EVSE from the receptacle.
  • Clean the EVSE using a soft cloth lightly moistened with mild detergent solution. Never use any type of abrasive pad, scouring powder, or flammable solvents such as alcohol or benzene.
  • Inspect the unit for any visible damage to the cord, connector or housing.
  • Check pedestal to ensure it is solidly affixed to the ground.
  • Inspect the unit and surrounding area for insects and professionally treat as needed.

For more information, please visit the EV Charger Solution webpage

 

Back to top
1
2
3
4
5
6
7
8
9

To confirm eligibility, please enter your Duke Energy service address OR account number (NOT both) where you want the EV charger installed.

Enter Your Duke Energy Service Address

OR

Enter Your Duke Energy Account Number

1
2
3
4
5
6
7
8
9

Confirm the address where your charger will be installed.

Address

City

State

Zip Code

This is the address associated with your Duke Energy Account. Please call 844-375-2834 if this is not correct.

1
2
3
4
5
6
7
8
9

Do you own or lease the property?


1
2
3
4
5
6
7
8
9

Describe the location where you want to install the chargers.

1
2
3
4
5
6
7
8
9

How will these charger(s) be used? Select all that apply.





If you selected Other, please describe.

1
2
3
4
5
6
7
8
9

Do you intend to collect payment for charging?


1
2
3
4
5
6
7
8
9

Are you upgrading from an existing EV charging station?


1
2
3
4
5
6
7
8
9

Do you have your own electrician for infrastructure upgrades, if required? If not, would you like a referral to one of our preferred electricians?



1
2
3
4
5
6
7
8
9

What is your electrician's contact info? Please enter their Name, Company Name, Email, and Phone #.

1
2
3
4
5
6
7
8
9

How did you find out about Duke Energy Charger Solution?







1
2
3
4
5
6
7
8
9

Create your Charger Solution account

  • Password must be longer than 8 characters.
  • Password must contain at least one lower-case letter, upper-case letter, number, and special character (e.g. !@#$%).